Yet another reason to despise the ambulance chaser

[IJ]

Hmmm, if someone doesn't have insurance, that could never be a CEO's problem... ok.

[Glenn]

Please don't misquote me. I said what I meant and I meant what I said. A little survey methodology research on your part might be in order.

Sorry Bill, just going by the limited info you included, otherwise I would have to assume that there were other positive categories besides "very" and "completely", which may or may not have been the case. I've taken a survey methodology course, and participated in enough corporate surveys to know about corporations preference for skewing surveys in favor of positive responses

Please rate your satisfaction with (our product, your job...)
- Completely satisfied
- Very satisfied
- Somewhat satisfied
- Unsatisfied

People have a tendency to select categories toward the middle, so getting the response you want is all in how the questions are asked.

[Van Canna]

http://vids.myspace.com/index.cfm?fusea ... =101446820

[Bill Glasheen]

Hmmm, if someone doesn't have insurance, that could never be a CEO's problem... ok.

You've totally lost me, Ian.

Maybe it's Bush's fault!!

- Bill

[Bill Glasheen]

http://vids.myspace.com/index.cfm?fusea ... =101446820

Definitely a British commercial - for many reasons.

- Bill

[Bill Glasheen]

People have a tendency to select categories toward the middle, so getting the response you want is all in how the questions are asked.

Which is why standardized instruments used in the health care industry have a central tendency score as neutral.

The health care industry has been doing surveys for a generation. They use survey instruments that are validated, and often offered by a neutral source (e.g. National Committee for Quality Assurance).

- Bill

[IJ]

I'll try to make it clear: you think that the companies who go looking for an unreported history of acne when they find out a beneficiary has acute leukemia so they can deny care don't have a top-down mentality of cost saving?

How about those f'ing morons I talked to about epo for an hour who just wanted a non-excuse to deny coverage for a few weeks while he filed complaints, even though that would cost them more in hospitalizations?

The CEO knew. Or should have known.

[Bill Glasheen]

I'll try to make it clear: you think that the companies who go looking for an unreported history of acne when they find out a beneficiary has acute leukemia so they can deny care don't have a top-down mentality of cost saving?

How about those f'ing morons I talked to about epo for an hour who just wanted a non-excuse to deny coverage for a few weeks while he filed complaints, even though that would cost them more in hospitalizations?

The CEO knew. Or should have known.

B1tch away. The stage is yours.

- Bill